Privacy policy
GlamBug Mart Private Limited ("we", "us") runs GlamBug Warehouse Connect, an app that connects a Shopify store to our silver jewellery catalogue. This policy explains what information the app handles, why, who sees it and how long we keep it.
What the app does
When a business installs the app and connects its store to its supplier account with us, we publish products from our catalogue into the store, keep their prices and stock up to date, receive the orders that include our products, pack and ship them, and send the tracking details back to the store.
Information we handle
| Whose | What | Why |
|---|---|---|
| The merchant (store owner) | Store address (the .myshopify.com name) and store name; an access token and a refresh token that let the app work in the store (Shopify issues the access token for about an hour and the app renews it with the refresh token; both are kept encrypted); the categories and pricing rules chosen in the app; the plan; contact details given to us (name, business name, email, phone, any message); the logo uploaded for White label. | To run the service, bill it, and talk to you. |
| The merchant's customers (buyers) | For orders that include our products only: order number, items, totals, payment status, and the buyer's name, delivery address and phone number. | To pack and deliver the order and to send tracking back to the store. |
| Anyone using the app | Technical logs of requests to our servers (time, store, errors). | Security and troubleshooting. |
We do not keep the buyer's email address: delivering does not need it.
We do not see payment card details: the White label plan is billed by Shopify. We read only the products, inventory and orders the app needs, and do nothing with the merchant's own products or with orders that contain none of our products.
Buyers' information
For buyers, we act on the merchant's behalf. We use their details only to fulfil the order. We do not sell them, use them for marketing, or combine them with other data. They are shared only with the courier that delivers the parcel.
Who we share information with
- Couriers that deliver parcels (the buyer's name, address and phone number).
- Service providers that host our systems and store files such as logos and product pictures.
- Shopify, through the app's normal operation.
- Authorities, when the law requires it.
We do not sell personal information.
How long we keep it
- Uninstalling the app: the store's access token and refresh token are deleted at once and we stop updating the store. About 48 hours later Shopify tells us to erase the store's data. We then replace every buyer's name, address, phone number and note with a redaction marker, and remove the store's connection and keys.
- Automatic removal: 90 days after an order is delivered or cancelled we remove the buyer's name, address, phone number and note from our records, whether or not anyone asked. A parcel that is still on its way is never touched.
- A buyer's erasure request: sent to us by Shopify, it replaces that buyer's details in the same way. A parcel that is still on its way keeps its delivery address until it is delivered or cancelled, and the erasure is then completed automatically.
- Sale records: the sale itself (items, amounts, parcels and invoices) is kept without the buyer's personal details, because tax and accounting law requires us to keep it.
- Merchant account details are kept while the account is active and as long as needed afterwards for accounts, disputes and legal duties.
Security
Access tokens, refresh tokens and keys are encrypted when stored. Connections use HTTPS. Only staff who need the information to run the service can see it.
Your rights
You can ask us to show, correct or delete personal information we hold about you, or to stop using it. Buyers can ask the store they bought from, or write to us directly. We answer requests passed on by Shopify, and those sent to us directly, within 30 days. Where a law such as India's data protection law or the EU and UK GDPR applies, the rights it gives you apply.
Children
The app is for businesses and is not meant for children.
Changes
If we change this policy we will update the date above, and tell connected merchants about material changes.
Contact
GlamBug Mart Private Limited, Hyderabad, Telangana, India. WhatsApp +91 72079 01555 or email hello@glambug.in.