Support
A person will answer. Reach us here:
| +91 72079 01555 | |
| hello@glambug.in | |
| Reply time | Within 24 business hours |
| Hours | Monday to Saturday, 10am to 6pm (India time) |
Common questions
How do I connect my store?
Open the app in your Shopify admin and enter the connection code we gave you. If you do not have one, use "No account yet?" on the same screen and we will get in touch.
How soon do products appear?
Choose your categories and your markup in the app, then press Sync now on the Products tab. A first sync of the whole catalogue takes a while. After that, prices and stock refresh every few minutes and the whole catalogue every 4 hours.
An order is on hold. Why?
Most often your wallet is short. The Orders tab shows how much to add. Once you top up, the order goes through by itself.
Can I use cash on delivery?
We forward a cash on delivery order only after it is marked paid, so turn cash on delivery off for our products in your Shopify payment settings.
What does White label change?
Your logo on product pictures, your business name and phone on the parcel, and your own packaging. It costs $50 a month, billed by Shopify, with a 7-day free trial. You can switch back to Free at any time from the Plan & billing tab.
Can my customer return a product?
Goods sold are final. If an item arrives damaged or wrong, send the claim from your account with a video of the parcel being opened.
I uninstalled the app. What happens to my data?
See the privacy policy: the connection is removed straight away and buyer details are erased after Shopify's erasure request.
A privacy request or a complaint?
Write to hello@glambug.in and we will answer within 30 days.